Our customer service team wishes you happy holidays! During the holidays, our Customer Service Office is closed 24th, 25th, 26th and 31st of December 2019 and 1st and 6th of January 2020. Extended Christmas Return Period until 31st of January 2020 for orders made between 15th of November - 31st of December 2019.
Repair and warranty: For items NOT purchased via the Fjällräven web shop, please contact your retailer (if you’re not sure who that is, check your receipt) and they’ll handle your request directly. If you are for some reason not able to get in contact with the retailer please contact the Fjällräven office in your country.
Fjällräven Customer Service (webshop related questions)
Fjällräven Customer Service is available from Monday to Friday between 09:00 AM - 05:00 PM CET (Central European Time)
You can contact us via our form found here (opens in a new window.)
Is your question time sensitive? Call us on: 0046 (0) 8 54518688 (international call charges will apply).
Non-webshop related questions
If you can’t find an answer to your question on our FAQ page,you can contact us via form found here (opens in a new window) or call us at 0046 (0) 660 266200.
Unsolicited Ideas Policy
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Fjällräven may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.